Kerol Hardware - The Glass Hardware Specialist

We've put together a guide for you so you know what delivery charges to expect. Full delivery costs are displayed to you in your shopping basket and are confirmed to you before you checkout. We endeavour to keep delivery schedules as efficient and cost effective as possible. Scroll down the page for general information about UK delivery.

Zones	Post Codes
Zone 1 England & Wales	AL, B, BA, BB, BD, BL, BN, BR, BS, CB, CH, CR,CV, CW, DA, DE, DN, DY, EN, EL, GL, GU, HA, HD, HP, HX, IG, KT, L, LE, LN, LS, LU, M, MK, NG, NN, OL, OX, PE, PR, RG, RH, RM, S, SG, SK, SL, SM, SN, ST, TF, TW, UB, WA, WD, WF, WN, WR, WS, WV, BH, CF, CM, CO, CT, DH, DL, DT, FY, HG, HR, HU, IP, ME, NE, NP, NR, PO-MAINLAND, SP, SO, SR, SS, TA, TN, TS, YO, E, N, NW, SE, SW, BH, CF, CM, CO, CT, DH, DL, DT, FY, HG, HR, HU, IP, ME, NE, NP, NR, PO-MAINLAND, SP, SO, SR, SS, TA, TN, TS, YO, E, N, NW, SE, SW, CA, EX, LA, LL, PL, TQ, W
Zone 2 Scottish Mainland	AB1-3, AB9-16, AB21-25, AB30, AB39, DD1-11, KY13, PH1, PH2, PH11, PH12, PH13, PH14
Zone 3 Scottish Highland	AB31-38, AB41-45, AB51-56, FK19-21, HS1-9, IV1-56, KA27,KA28, KW1-17, PA20-49, PA60-88, PH1-44, ZE1-3
Zone 4 Northern Ireland	BT1 - BT18+
Other Zones	EIRE & other EU countries, Scottish Offshore Islands, Isle of Man, Isle of Wight, Channel Islands, Alderney, Herm and Sark. Please contact us before place your order.
Special Delivery (Next Working Day)	Next Wroking Day,                2-3 day Service	Next WrokingDay

How much does it cost?
Delivery charges are calculated by weight. As you add an item to the shopping cart it will indicate the delivery charges. Adding more items will increase the postage based on the weight of those items. Delivery starts at £5.00 (excl.).It may be possible to give discounts on multiple or larger orders.  Please contact us and we will be happy to discuss this with you.

What happens if I'm out when you deliver?

We require a signature upon delivery of your item so please ensure that there will be someone in to sign for the parcel on your chosen day of delivery. If you are not at home when the courier attempts to make delivery they will try a neighbour, and failing that he will leave you a card explaining where your parcel is and the procedure for collection.

Can I return my goods to you?

You may return your order at any time within 7 working days of receipt of the Products (s) and receive a refund of the price paid excluding shipping cost. You must communicate such cancellation and return the Product(s) to us by calling phone number indicated on invoice. After obtain your Return Authorization (RMA) number, then you can return the Product(s) to us at your cost. All goods must be returned in original package and resalable condition before we can issue a refund. Special Notes:

• Shipping charges are not reimbursable unless the goods are faulty.
• Return shipping charges for parcels that are refused will be deducted from your refund.
• All returns will be credited using the original form of payment.
• If you are receiving a credit card refund, please allow up to 10 days for your credit to appear.
• We cannot accept opened or used merchandise.

For more information about return policy, please see our '7 Days Money Back Guarantee' at Return Policy Page.

Please note:

• Courier company terms and conditions of service includes clauses that allow timed deliveries to be up to 60 minutes late without penalty due to worsening traffic, congestion and parking problems. Not often applicable but please bear with them.  

• All courier deliveries must be signed for as 'UNCHECKED' if not being inspected in detail in front of the delivery driver. This will cover you and Kerol Hardware for any damage later found for insurance purposes.Any package and item damages and discrepancies must be clearly noted on carrier's consignment note at the time of delivery and reported to us before 2:00pm next working day. Photographs will help solving the matter faster. We check every item for quality before despatch! It is receiver's responsibility to check goods on receipt. The seller/carrier shall not be liable if goods are signed for without written comment "damaged" or if they are signed as "in good condition", and therefore seller will not be able to provide free replacement or refund, although we will do our best to resolve issue on your behalf.