Return Policy

7 DAYS MONEY BACK GUARANTEE

We at Kerol Hardware want you to be delighted with your purchase. Our aim is your total 100% satisfaction before and after you order.In the unlikely event should you wish to return an item(s), we offer you gladly 7 days from delivery date in which to decide to keep your ordered item(s) or return it/them.

You may return your order at any time within 7 days of receipt of the Product(s) and receive a refund of the price paid excluding shipping cost. You must communicate such cancellation and return the Product(s) to us by calling phone number dicated on invoice.

After obtain your Return Authorization (RMA) number, then you can return the Product(s) to us at your cost. The item must be unused and returned in original or similar packaging/manner. Failure to do this will affect your refund as goods will be inspected and a refund could be reduced or refused. Refund will be made within 14 days from receipt of returned item.  Special Notes:

  • Shipping charges are not reimbursable unless the goods are faulty.
  • Return shipping charges for parcels that are refused will be deducted from your refund.
  • All returns will be credited using the original form of payment.
  • If you are receiving a credit card refund, please allow up to 10 days for your credit to appear.
  • We cannot accept opened or used merchandise.
  • Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value.
  • Fabricated goods cannot be returned unless proved to be faulty.

Fabricated goods cannot be returned unless proved to be faulty.

For full terms and conditions please click here.